HELP CENTER INFORMATION NOTICE

Dear User,

Any questions, requests, comments, suggestions, or complaints you submit to us are evaluated in accordance with all applicable laws and regulations, including the Turkish Personal Data Protection Law No. 6698 (KVKK). As part of our commitment to customer satisfaction, we undertake to manage every communication process in a transparent, prompt, and efficient manner from the moment you contact us.

All requests submitted through our Help Center are classified according to their content, level of importance, and urgency. They are then forwarded to the relevant departments, and the necessary actions are taken to resolve them as quickly as possible. During this process, we may request additional information or documentation from you when necessary. To ensure the proper handling of your request, we kindly ask that you follow any instructions or guidance provided by our team.

To enable us to evaluate your request thoroughly, we kindly ask that your submissions be clear, detailed, and easy to understand. Whenever possible, you will receive a written response, and all requests will be processed within the applicable legal time limits.

Throughout all communication processes, we adhere to the principles of legality, fairness, confidentiality, and respect for user rights. Accordingly, all correspondence between you and our company is retained for the legally required retention period and may be used as evidence in the event of any future legal disputes.

Every request submitted to our Help Center serves as valuable feedback that helps us improve the quality of our services. We sincerely appreciate your trust and confidence and are always pleased to assist you.

Kind regards,

Customer Support